The Problem:

Implementation Misalignment

Mission-driven organizations face complex social, environmental, and economic challenges and are increasingly turning to SaaS applications (Salesforce, Apricot, etc) to meet their needs. However, they often struggle to implement and maintain this technology. Many require the tools to build the organizational processes or infrastructure necessary for selecting, maintaining, and scaling technology effectively. The rapid pace of technological change can leave them with outdated systems and untrained staff. This work is often outsourced, but most approaches are not tailored to the organization and rarely address the internal need for change management and technical support. Organizations cycle from one application to another depleting internal capacity, risking data security, and undermining user engagement. The results are inefficiency, confusion, wasted funds, and a lack of trust in technology.

The Solution:

Digital Capacity Building

With digital capacity building we take away the confusion and build trust with all users. We work with organizations to develop and strengthen technical processes and resources before, during, and after the implementation of CRM systems. By equipping organizations with the skills and tools to select, manage, and maintain these systems, we help them scale, innovate, and maximize their impact.